Privacy Policy

1. Who we are

Tradesupply Windows Ltd is a trade counter and showroom based at 7 Betts Avenue, Martlesham, Ipswich, Suffolk IP5 3RH, supplying made-to-measure windows, doors, roofline and glazing products across Suffolk and East Anglia.

For the purposes of data protection law, we are the "data controller" of the personal information you provide. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact us at [email protected] or 01473 622555.

2. Why we're allowed to use your data

Data protection law requires us to have a valid lawful basis for using your personal information:

• Contract: Necessary to process your quotation, manufacture made-to-measure items, and arrange collection or delivery.
• Legal obligation: Where the law requires it, such as accounting, tax, and building regulation records.
• Legitimate interests: To respond to enquiries, prevent fraud, and provide customer support.
• Consent: Where you have actively opted in to receive updates.

3. What we collect & why

We only collect information necessary to supply our products and respond to your enquiries:

• Name, email address, phone number, and delivery address when you request a quote or order products.
• Sizes, dimensions, and specifications of your required fenestration products.
• Records of correspondence to confirm orders and provide product guarantees.

4. AI Visualiser

Our website includes an interactive AI Visualiser that allows you to preview window and door styles on your property. Photos uploaded are used solely to generate your preview and are not stored permanently or sold to third parties.

5. Who we share data with

We never sell your personal information. We only share details with trusted fabricators and delivery logistics partners strictly necessary to fulfil your order and provide product warranties.

6. Questions & Contact

If you have any questions regarding your data or wish to exercise your rights under UK GDPR, contact our counter team: